You can order directly on our website by selecting your desired products, adding them to your cart, and proceeding to checkout.

We accept Credit/Debit Cards, UPI, Wallets, and Cash on Delivery (COD).

Yes, COD is available at select locations within India at an extra cost of INR 50.

Currently, we only deliver within India. International shipping is not available at this time.

Delivery times vary depending on location:

• Metro Cities: 3-5 business days
• Non-Metro Cities: 5-7 business days

Once your order is shipped, you will receive a tracking link via email/SMS. You can track your order on the carrier's website. 

You will receive tracking details once your order is dispatched.

Yes, you can cancel or modify your order before it has been shipped. Contact customer service within 24 hours of placing the order.

If you receive a damaged item, please contact our customer service team immediately. You can reach us via email at support@sohraibeauty.com or call +91 7837830263. Be sure to provide your order details and a photo of the damaged item. We will arrange for a replacement to be shipped out as soon as possible. 

Refunds are processed within 5-7 business days after we receive and inspect the returned product.

No, we are an online-only brand, and all orders can be placed through our website

You can reach us via email at support@sohrai.com or call +91 7837830263. We are available Monday to Saturday, 10 AM – 6 PM IST.